tellme

Company Details

Category

Analytics

Headquarters

Luzern, Switzerland

Data Hosting

EU Only

Open Source

No

Pricing

paid

Website

https://tell-me.ch

About tellme

Tellme turns every customer interaction into added revenue and service quality. We build deep customer profiles from your CX data, so you boost retention and nail upsells with precision that feels personal, not pushy. The Problem Insurers are drowning in customer conversations but starving for insight. Every call, chat, and email holds critical signals: - Changing life circumstances that demand new coverage - Frustrations that trigger churn - Policy confusion that kills upsells But most of this gold stays buried in call recordings and CRM notes that nobody analyzes deeply enough. The result? - You lose touch with what customers actually need - You pitch the wrong product at the wrong time - You miss the feedback that could fix your offerings - High-value clients quietly leave for competitors who seemed to "get them" better. Meanwhile, your competitors are using AI to crack this code. The Solution Tellme reveals what every customer actually needs and what's about to make them leave. By analyzing every conversation, Tellme identifies the exact causes behind potential churn, the fastest action to retain that customer, and the most profitable upsell opportunity for their situation. Not generic scripts, but personalized plays based on their real frustrations and life changes. At scale, Tellme spots the patterns others miss: emerging coverage gaps across your book, product friction that's costing you renewals, and shifting customer needs before your competitors notice. This becomes your strategic advantage: better products, sharper retention tactics, and upsells that land because they solve real problems. Unlike tools that just track agent performance or count keywords, Tellme connects the dots between individual conversations and business strategy. Every interaction becomes intelligence.

Replaces

tellme is an alternative to: gong, chorus