Zenloop

NPS and customer experience management platform. Real-time feedback loops with churn prediction and automated actions.

Company Details

Category
Analytics
Headquarters
Berlin, Germany
Data Hosting
Global
Open Source
No
Pricing
enterprise
Website
https://www.zenloop.com

About Zenloop

Zenloop is a customer experience management platform for retail, energy, financial, and internet service industries. The software uses AI-powered surveys to collect feedback across multiple channels, utilizing metrics such as NPS, CSAT, and CES. Its core capabilities include automated feedback analysis to identify satisfaction drivers, sentiment clustering, and the implementation of automated rules to win back dissatisfied customers. The platform also features tools for sharing insights with stakeholders to drive process and product improvements.

Replaces

Zenloop is an alternative to: medallia, qualtrics, surveymonkey

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