Dixa

Customer service platform.

Company Details

Category
Customer Support
Headquarters
Copenhagen, Denmark
Data Hosting
EU Selectable
Open Source
No
Pricing
paid
Website
https://www.dixa.com

About Dixa

Dixa is an agentic AI customer service platform developed for ecommerce brands. The software unifies phone, email, chat, and social media conversations into a single agent workspace called Team Hub. It includes Mim, an AI agent that autonomously handles routine inquiries like refunds and order tracking, and an AI Co-Pilot to assist agents with suggestions and translations. The platform features visual automation for intelligent routing, built-in quality assurance, and a cloud-based phone system with IVR and callback scheduling.

Replaces

Dixa is an alternative to: zendesk

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