osTicket

Open-source ticketing system (self-host).

Company Details

Category
Customer Support
Headquarters
London, United Kingdom
Data Hosting
EU Selectable
Open Source
Yes
Pricing
freemium
Website
https://osticket.com

About osTicket

osTicket is an open-source support ticketing system developed by Enhancesoft. The platform routes inquiries created via email, web forms, and API into a single interface for customer service teams. Key features include a customer support portal with a searchable knowledge base, ticket filtering for automated routing, and service level agreement (SLA) management. The software also provides agent collision avoidance, custom fields, and dashboard reporting. It is available as a self-hosted installation or as a cloud-hosted solution through SupportSystem.

Replaces

osTicket is an alternative to: zendesk

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