OTOBO
Service Management Platform with business services from the maintainer. 100 % open source and free. Modular and very flexible. ITSM, CSM, ESM.
Company Details
- Category
- Customer Support
- Headquarters
- Leiblfing, Germany
- Data Hosting
- EU Only
- Open Source
- Yes
- Pricing
- free
- Website
- https://otobo.io/en/
About OTOBO
Rother OSS GmbH is the maintainer of the open-source service management platform OTOBO. OTOBO features a modular architecture and can be flexibly customized. The platform can be deployed on-premises or operated as a managed service in a German data center. It integrates ticketing and asset management (CMDB), a self-service portal, dynamic forms, a powerful workflow engine, and a knowledge base. Open interfaces (REST/SOAP) enable seamless integration with existing system landscapes. Typical use cases include IT Service Management (ITSM), Customer Service Management (CSM), and Enterprise Service Management (ESM). OTOBO is consistently license-free and actively developed in close collaboration with our community and international partners as a true open-source platform and sovereign alternative to proprietary systems. We focus on continuous modernization, sustainability, stability, performance, and long-term maintainability. As a solution-oriented consulting partner, we support organizations across industries in implementing, customizing, and operating OTOBO. We work closely with our clients to deliver sustainable, practical solutions built for long-term success.
Replaces
OTOBO is an alternative to: freshdesk, jira, servicenow, zendesk