OTRS

Service management and ticketing platform.

Company Details

Category
Customer Support
Headquarters
Oberursel, Germany
Data Hosting
EU Selectable
Open Source
Yes
Pricing
enterprise
Website
https://otrs.com

About OTRS

OTRS is a German service management and ticketing platform designed for customer service, IT service management, and cyber defense. The software provides tools for help desk operations, business process management, and security incident tracking. Key capabilities include ticket management, automated workflows, knowledge management, and asset tracking via CMDB. The platform supports specific use cases across HR, office management, and ITIL-aligned processes, offering both on-premise and managed deployment options for organizations of various sizes.

Replaces

OTRS is an alternative to: servicenow, zendesk

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