Zammad

Open-source helpdesk and ticketing.

Company Details

Category
Customer Support
Headquarters
Berlin, Germany
Data Hosting
EU Selectable
Open Source
Yes
Pricing
paid
Website
https://zammad.com

About Zammad

Zammad is a German open-source helpdesk and ticketing platform designed for customer service, IT service desks, and internal operations. The software consolidates communications from email, phone, chat, and social media into a structured ticket view. Key capabilities include a multilingual knowledge base, automated workflows, full-text search across attachments, and task management features like checklists and text modules. It offers flexible deployment through SaaS hosting in Germany or self-hosting, supported by a REST API and LDAP integration for enterprise environments.

Replaces

Zammad is an alternative to: freshdesk, zendesk

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